System and method for selection of a voice user interface dialogue

A communication system includes a criteria matrix for calculating a dialogue score in response to a request for a dialogue model from a dialogue node within a communication action. The criteria matrix also incorporates a dialogue selection table for selecting an appropriate dialogue type, based on t...

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Bibliographic Details
Main Authors Bushey, Robert R, Knott, Benjamin A, Pasquale, Theodore B
Format Patent
LanguageEnglish
Published 24.07.2007
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Summary:A communication system includes a criteria matrix for calculating a dialogue score in response to a request for a dialogue model from a dialogue node within a communication action. The criteria matrix also incorporates a dialogue selection table for selecting an appropriate dialogue type, based on the calculated score.