Telecommunications service extensions

A method of extending telecommunications service, wherein the method is implemented in an extension application server. The extension application server is coupled for data communications to a customer data source and to a telecommunications server. The telecommunications server includes, installed...

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Bibliographic Details
Main Authors Broussard, Scott J, Walker, Michael John, Spring, Eduardo N, Sehorne, Mark A
Format Patent
LanguageEnglish
Published 12.04.2005
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Summary:A method of extending telecommunications service, wherein the method is implemented in an extension application server. The extension application server is coupled for data communications to a customer data source and to a telecommunications server. The telecommunications server includes, installed and operating upon the telecommunications server, a multiplicity of telecommunications extension services. The method of extending telecommunications service includes receiving, in the extension application server, from a requesting telecommunications extension service in the telecommunications server, a telecommunications service request; preparing, in dependence upon information from the customer data source, a response to the telecommunications service request; and transmitting the response to the requesting telecommunications extension service.