Configurable application integrating service request and fulfillment process

A method and system for generating a plurality of concurrent solutions for a corresponding plurality of service requests each having one or more service types. The method comprises the steps of defining a set of said service types and a sequence of activities for each said service type; and for each...

Full description

Saved in:
Bibliographic Details
Main Authors Fassett, Beverly, Braun, Timothy, Yablonsky, Peter
Format Patent
LanguageEnglish
Published 10.07.2003
Online AccessGet full text

Cover

More Information
Summary:A method and system for generating a plurality of concurrent solutions for a corresponding plurality of service requests each having one or more service types. The method comprises the steps of defining a set of said service types and a sequence of activities for each said service type; and for each said service request, configuring a workflow of said activities from said service types in each said service request. The method comprises the further steps of defining owners of said activities in each said workflow and a schedule for performing said activities whereby said owner and schedule are defined using load balancing; and performing said activities and monitoring completion of said activities and said load balancing.