Strategic partnership building in it offshore outsourcing: institutional elements for a banking ERP system licensing

The purpose of this paper is to design a conceptual model of institutional elements for the building of a client-supplier strategic partnership in IT outsourcing, involving an ERP system licensing. This model resulted from a case study in a Brazilian transnational bank, which is one of the 10 larges...

Full description

Saved in:
Bibliographic Details
Published inRevista de gestão da tecnologia e sistemas de informação Vol. 10; no. 1; pp. 61 - 80
Main Author Roses, Luís Kalb
Format Journal Article
LanguagePortuguese
Published TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP 01.04.2013
Subjects
COMPUTER SCIENCE, INFORMATION SYSTEMS
Offshore IT outsourcing
ERP system
strategic partnership
institutional theory
Online AccessGet full text

Cover

More Information
Summary:The purpose of this paper is to design a conceptual model of institutional elements for the building of a client-supplier strategic partnership in IT outsourcing, involving an ERP system licensing. This model resulted from a case study in a Brazilian transnational bank, which is one of the 10 largest American banks in terms of assets volume. Qualitative content analysis technique evaluated the data collected from interviews, documents, and observations. The results show the importance of a multidimensional institutional perspective with a set of regulative, normative, and cognitive elements to structure a client-supplier partnership. The data analysis confirmed elements predefined in the theory developed, as well as identified new ones.
ISSN:1807-1775
1807-1775
DOI:10.1590/S1807-17752013000100005