IBM Strengthens Business Partner Service Role for Personal System/2 and Personal Computer Customers

IBM Wednesday expanded service support to its Business Partners and their IBM Personal System/2 and Personal Computer customers. The enhancements--which include technical support and increased parts availability--strengthen the role of IBM authorized dealers as the primary providers of service solut...

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Bibliographic Details
Published inBusiness Wire p. 1
Main Author Clark, John H
Format Newsletter
LanguageEnglish
Published New York Business Wire 08.03.1989
Subjects
Computer industry
Conrades, George H
Customer services
Dealers
Inventory
Maintenance
Middle Atlantic
White Plains
NY
US
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Summary:IBM Wednesday expanded service support to its Business Partners and their IBM Personal System/2 and Personal Computer customers. The enhancements--which include technical support and increased parts availability--strengthen the role of IBM authorized dealers as the primary providers of service solutions for PS/2s and PCs, and expand the range of service offerings dealers may provide to their customers. A new amendment to the IBM Maintenance Agreement--the Entry Systems Service Amendment (ESSA)--enables Business Partners to combine their value-added services with IBM service to offer unique service solutions based on their knowledge of customer environments. (excerpt)