D’Angelo CXO reveals 3 ways to refresh legacy brands

At 86 restaurants across New England, D'Angelo Grilled Sandwiches is small but mighty, keeping up with national competition and seeing success through sales growth, tech advancements, franchise development and geographic expansion. Alongside the restaurant tech of today comes a trove of data ab...

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Bibliographic Details
Published inFast Casual. News Features
Main Author Deena McKinley, chief experience officer, D’Angelo Grilled Sandwiches
Format Newsletter
LanguageEnglish
Published Louisville Networld Media Group DBA Networld Alliance, LLC 04.04.2023
Subjects
Automation
Feedback
Franchises
Innovations
Neighborhoods
Restaurants
Technological change
Trends
United Kingdom > UK
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Summary:At 86 restaurants across New England, D'Angelo Grilled Sandwiches is small but mighty, keeping up with national competition and seeing success through sales growth, tech advancements, franchise development and geographic expansion. Alongside the restaurant tech of today comes a trove of data about guest behavior, the success of your digital presence, popularity of menu items, effectiveness of promotions and other information to help you make truly informed decisions. In this spirit, we've tested a guest feedback platform called Ovation, so guests can evaluate their experiences in our restaurants, send us immediate feedback via text, and we can have restaurant team members respond in real time, giving us the chance to understand and respond to any roadblocks in their journey.