11 brands winning with memorable in-store experiences

Farfetch Luxury brand Farfetch has been experimenting with technological advances like virtual reality in their in-store experience. [...]they created House of Vans, a store with a concrete skating bowl, ramp, and street course for customers to use, as well as a music venue, cafe and bar, artist inc...

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Bibliographic Details
Published inRetail Customer Experience. News Features
Main Author Marhamat, Bobby
Format Newsletter
LanguageEnglish
Published Louisville Networld Media Group DBA Networld Alliance, LLC 23.08.2022
Subjects
Coffee
Customer services
Hotels & motels
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Summary:Farfetch Luxury brand Farfetch has been experimenting with technological advances like virtual reality in their in-store experience. [...]they created House of Vans, a store with a concrete skating bowl, ramp, and street course for customers to use, as well as a music venue, cafe and bar, artist incubator space, and movie theater. Building great in-store experiences Creating a great in-store experience can be done in a variety of ways, from doubling down on great customer service, to leveraging technology to make product discovery and checkout more streamlined, to offering customization and personalization, to adding some whimsy to the experience.