ICX Association names award winners in interactive customer experience

[...]on top of that the technology offers a strong ROI for the airline when it comes to building customer loyalty, positive social media reviews and forging a more engaged and responsive customer relationship," said Judy Mottl, editor of Retail Customer Experience. Best Omnichannel ICX - Salesf...

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Bibliographic Details
Published inQSR Web. News Features
Main Author Drain, David
Format Newsletter
LanguageEnglish
Published Louisville Networld Media Group DBA Networld Alliance, LLC 19.07.2021
Subjects
Airlines
Awards & honors
Brand loyalty
Cooper, Bradley
Customers
Innovations
Signs
Online AccessGet full text

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Summary:[...]on top of that the technology offers a strong ROI for the airline when it comes to building customer loyalty, positive social media reviews and forging a more engaged and responsive customer relationship," said Judy Mottl, editor of Retail Customer Experience. Best Omnichannel ICX - Salesfloor "This hits right on the money in terms of boosting customer experience especially among the younger, more mobile-device driven generation and on top of that it also boosts the retail associate experience as it allows them to engage deeper with clients, build trust and confidence which all then boosts customer loyalty to the store and the brand," said Mottl. Best Restaurant ICX - Starbird's Branded House Kiosk Experience "Starbird's Virtual Brands are trending 63% of sales in its cloud kitchen environment and 8.75% in its streetside locations, creating fantastic franchising potential. With a mobile-first perspective, the team deployed frictionless self-service solutions to thousands of passengers via the bag tag kiosks and Agent on Demand solution providing customers help – via mobile phone or interactive kiosk – where and when they need it most," according to the nomination submitted by Elo.