The time for cross-channel customer support is now

The ability to share a photo or video with a support agent not only provides contextual information, but also provides the visual information that may be needed in order to help resolve issues faster. [...]67% of customers say that the ability to upload and share a photo so that an agent can visuall...

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Bibliographic Details
Published inRetail Customer Experience. News Features
Main Author Janefalkar, Anand
Format Newsletter
LanguageEnglish
Published Louisville Networld Media Group DBA Networld Alliance, LLC 18.03.2020
Subjects
Brand loyalty
Customers
Multimedia
Online AccessGet full text

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Summary:The ability to share a photo or video with a support agent not only provides contextual information, but also provides the visual information that may be needed in order to help resolve issues faster. [...]67% of customers say that the ability to upload and share a photo so that an agent can visually understand the issue would improve their customer support experience in the future. Laying this foundation for a positive, cross-channel support experience is how companies can not only increase brand loyalty and capture a greater market presence today, but continue to grow and set themselves for continued success tomorrow.