The bankers behind the screen

Customers can also receive account balance information; address account, online banking and mobile banking inquiries; change their PINs; order checks; and complete any transactions with a live teller interaction. " "At the end of the day, service is the name of the game and is the differen...

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Bibliographic Details
Published inIndependent Banker Vol. 74; no. 8; pp. 76 - 78
Main Author Atkinson, William
Format Trade Publication Article
LanguageEnglish
Published Sauk Centre Independent Community Bankers of America 01.08.2024
Subjects
Banking
Customer services
Funds availability
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Summary:Customers can also receive account balance information; address account, online banking and mobile banking inquiries; change their PINs; order checks; and complete any transactions with a live teller interaction. " "At the end of the day, service is the name of the game and is the differentiator between us and the dozens of other bank and nonbank competitors in our space." - AARON OTTEN, ELKHORN VALLEY BANK & TRUST The other common feedback that Elkhorn Valley Bank personnel hear is how much customers appreciate that the community bank can provide general customer service through the Teller On Demand feature-such as updating identifying information, addressing digital banking questions, ordering checks and more. "At the end of the day, service is the name of the game and is the differentiator between us and the dozens of other bank and nonbank competitors in our space."
ISSN:0019-3674