Paving the cow paths brings consequences

[...]the city ended up automating their ancient paper-based business James Ridge (jridgecanada@ gmail.com) is a former CAO and city manager. [...]it is just a good practice to review all your business processes regularly, whether or not you are adopting new software. Even small municipalities should...

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Bibliographic Details
Published inMunicipal World Vol. 133; no. 10; pp. 26 - 27
Main Author Ridge, James
Format Trade Publication Article
LanguageEnglish
Published St. Thomas Municipal World Inc 01.10.2023
Subjects
Automation
Municipalities
Registration
Software upgrading
User training
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Summary:[...]the city ended up automating their ancient paper-based business James Ridge (jridgecanada@ gmail.com) is a former CAO and city manager. [...]it is just a good practice to review all your business processes regularly, whether or not you are adopting new software. Even small municipalities should have somebody in house with change management expertise.
ISSN:0027-3589