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Leona Leong is vice president of customer experience at Coconut Software, an appointment-scheduling app for financial institutions. Leong says that bank customers feel more comfortable using technology when they're at home after they've experienced the video conferencing at the branch: &qu...

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Bibliographic Details
Published inBankBeat Vol. 208; no. 4; pp. 20 - 21
Main Author Yang, Anna Burgess
Format Trade Publication Article
LanguageEnglish
Published Minneapolis NFR Communications Inc 01.04.2023
Subjects
Banking industry
Banks
Customers
Employees
Financial institutions
Hybrid work
Scheduling
Video teleconferencing
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Summary:Leona Leong is vice president of customer experience at Coconut Software, an appointment-scheduling app for financial institutions. Leong says that bank customers feel more comfortable using technology when they're at home after they've experienced the video conferencing at the branch: "They can actually ask for support and questions to a person at the branch, and then take that experience home." According to Filene Research Institute, financial institutions will need to consider workspace design, including "single-user workspaces designed to be flexible and configurable to accommodate two to four people when needed."