The gas is always greener

American Productivity and Quality Center (APQC) defines benchmarking as the process of identifying, understanding, and adapting outstanding practices and processes from organizations anywhere in the world to help an organization improve its performance. Benchmarking is merely a refinement of a pract...

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Bibliographic Details
Published inAmerican Gas Vol. 76; no. 11; p. 32
Main Author Stoddard, Brooke
Format Trade Publication Article
LanguageEnglish
Published Arlington American Gas Association 01.12.1994
Subjects
Benchmarks
Best practice
Cathodic protection
Consortia
Corrosion
Cost control
Natural gas industry
Natural gas utilities
Questionnaires
Trends
United States > US
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Summary:American Productivity and Quality Center (APQC) defines benchmarking as the process of identifying, understanding, and adapting outstanding practices and processes from organizations anywhere in the world to help an organization improve its performance. Benchmarking is merely a refinement of a practice that has been going on for years, and one that American industry has taken to heart. James Schetter of TECC Group Inc. divides benchmarking into 2 categories: 1. metrics and 2. practices. His research, publishing, and consulting firm specializes in the metrics area, using publicly reported data from some 100 gas utilities to rank them in 35 different categories. From this, a firm can narrow the original list to identify companies that it wants to learn from and then proceed to the practices area of benchmarking - finding out how the top-rated companies do so well. Additional details concerning benchmarking in the natural gas industry, as well as the A.G.A.-sponsored Best Practices program are discussed.
ISSN:1043-0652