Take Aim at Leadership and Firm Excellence

Research has shown that, unlike IQ, which is fixed by our late teens and cannot be increased, emotional intelligence (EQ) can be improved upon throughout one's life. It is the element that drives individual, team and organizational performance more than any other factor. EQ makes a difference i...

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Bibliographic Details
Published inCPA Practice Management Forum Vol. 5; no. 6; p. 13
Main Author Werner, Mary C
Format Trade Publication Article
LanguageEnglish
Published Riverwoods CCH INCORPORATED 01.06.2009
Subjects
Accounting firms
CPAs
Emotional intelligence
Emotions
Leadership
Psychological aspects
Skills
Success
United States > US
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Summary:Research has shown that, unlike IQ, which is fixed by our late teens and cannot be increased, emotional intelligence (EQ) can be improved upon throughout one's life. It is the element that drives individual, team and organizational performance more than any other factor. EQ makes a difference in how we lead, how we manage our relationships with clients and staff, develop new clients, solve problems, negotiate with others and handle stress. EQ is defined as the skills people use to manage their emotions and their interactions with others in ways that maximize the chances of influencing others constructively. CPA firms measure cash flow, ROI and productivity. EQ can now be measured. And because of EQ's proven edge in performance, its application to CPA firms includes identifying top talent in the hiring process, developing high-potential leaders for succession and targeted EQ development and skill-building for firm leadership.
ISSN:1556-0899
2833-3098