KM spending priorities take on outward-looking focus

AMR Research recently conducted a detailed survey of organizations across all industry sectors in the US, UK and Germany, to better understand spending plans, adoption, growth and business drivers for KM platforms and applications. The market for KM products and services is worth in excess of $73 bi...

Full description

Saved in:
Bibliographic Details
Published inKnowledge Management Review Vol. 11; no. 1; p. 8
Main Author Murphy, Jim
Format Trade Publication Article
LanguageEnglish
Published Chicago MELCRUM PUBLISHING 01.03.2008
Subjects
Brand loyalty
Collaboration
Content management
Digital asset management
Document management
Efficiency
Expenditures
Knowledge management
Online instruction
Polls & surveys
Software
Technology
United Kingdom > UK
United States > US
Germany
Online AccessGet full text

Cover

More Information
Summary:AMR Research recently conducted a detailed survey of organizations across all industry sectors in the US, UK and Germany, to better understand spending plans, adoption, growth and business drivers for KM platforms and applications. The market for KM products and services is worth in excess of $73 billion annually in the US alone and budgets are rising in all territories. The most marked differences between US and European technology investments are in digital asset management, where 9% more US companies expect to invest in the technology in the next 12 months. KM software is also reaching strategic importance at more companies, as enterprises begin to associate the KM capabilities with critical business initiatives. Examining business priorities through a business lens, companies associate KM efforts most often with process improvements, customer loyalty/satisfaction, improving agility and growth and enabling innovation. A detailed look at the importance of various business issues against performance indicates significant needs are not being met.
ISSN:1369-7633