REVITALIZING THE TASK OF SEARCHING FOR KNOW-HOW

With a wide range of industries, languages, cultures and types of legal work all being offered in an integrated manner, Norton Rose Group's ability to cultivate and manage knowledge is critical to the success of the business. In 2006, a knowledge strategy was agreed to address the need to repla...

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Bibliographic Details
Published inKnowledge Management Review Vol. 11; no. 2; p. 10
Main Author Halpern, Ann
Format Trade Publication Article
LanguageEnglish
Published Chicago MELCRUM PUBLISHING 01.05.2008
Subjects
Attorneys
Case studies
Enterprise search
Feedback
Information storage
Knowledge
Knowledge management
Law firms
Search engines
Taxonomy
United Kingdom > UK
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Summary:With a wide range of industries, languages, cultures and types of legal work all being offered in an integrated manner, Norton Rose Group's ability to cultivate and manage knowledge is critical to the success of the business. In 2006, a knowledge strategy was agreed to address the need to replace the existing IT systems that provided knowledge capture and search functions. A serious problem needed a comprehensive solution and many months of requirements analysis, supplier reviews and pilot studies finally resulted in the choice of FAST Search and Transfer (FAST) being chosen as the provider of a new search engine. The company's enterprise search platform became the basis of an enhanced search solution, which they dubbed NavigatoR (with the capital N and R reflecting the firm's name, Norton Rose). To make the system easy and effective to use, the screens for users were simplified, taking inspiration from Google's famously minimalist design.
ISSN:1369-7633