How AI is reshaping the HR, benefits space

While mentions of artificial intelligence tend to conjure up visions of assembly lines populated by an assortment of robotic arms, organizations are employing the transformative power of AI throughout the workplace – from performing repetitive tasks to analyzing data to facilitating and enhancing vi...

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Bibliographic Details
Published inEmployee Benefit Adviser (Online)
Main Author Clark, Kelly L
Format Trade Publication Article
LanguageEnglish
Published New York SourceMedia dba Arizent 30.01.2019
Subjects
Artificial intelligence
Automation
Chatbots
Cost control
Employee involvement
Human resources
Machine learning
Natural language processing
Sentiment analysis
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Summary:While mentions of artificial intelligence tend to conjure up visions of assembly lines populated by an assortment of robotic arms, organizations are employing the transformative power of AI throughout the workplace – from performing repetitive tasks to analyzing data to facilitating and enhancing video conferences. Alight’s intelligent virtual assistant, Lisa, answered more than 2 million questions in her first year alone, serving as a high-touch resource on topics like annual enrollment, health savings accounts, password issues, and medical and retirement benefits. Chatbots, like Lark, part of the Alight Partner Network, leverage AI to create data-driven, personalized interventions to drive behavior change in chronic disease management and prevention.