GET INVOLVED IN OHIO'S 24-HOUR REFERENCE SERVICE: KnowItNow 24x7

The bad news is that 77% of the sessions logged happen during the hours of 9 a.m. and 9 p.m. when libraries are open. That's when the most librarians are needed. If your library is not a KnowItNow 24x7 service provider, consider becoming one. The training is free, the schedule is flexible, and...

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Bibliographic Details
Published inOhio Libraries Vol. 18; no. 4; p. 17
Main Author Brookshire, Madeline
Format Trade Publication Article
LanguageEnglish
Published Columbus Ohio Library Council 01.10.2005
Subjects
Customer services
Librarians
Libraries
Online reference work
Public libraries
Reference services
States
Virtual networks
United States > US
Ohio
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Summary:The bad news is that 77% of the sessions logged happen during the hours of 9 a.m. and 9 p.m. when libraries are open. That's when the most librarians are needed. If your library is not a KnowItNow 24x7 service provider, consider becoming one. The training is free, the schedule is flexible, and the more libraries that participate, the less work it is for everyone. KnowItNow librarians do what they've been doing-answering online reference questions.
ISSN:1046-4336