Generous Leaders

Generosity is often assumed to be an outcome of success. Successful companies can afford to be generous. However, generosity is a critical input to success, not just an outcome. All organizations are service organizations in that they create value for customers through performances. This requires mo...

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Bibliographic Details
Published inLeadership Excellence Essentials Vol. 26; no. 2; p. 13
Main Authors Berry, Leonard L, Seltman, Kent D
Format Trade Publication Article
LanguageEnglish
Published Aurora HR.COM 01.02.2009
Subjects
Customer services
Leadership
Patients
Physicians
Power
Success
Surgeons
Teamwork
Wages & salaries
Work environment
United States > US
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Summary:Generosity is often assumed to be an outcome of success. Successful companies can afford to be generous. However, generosity is a critical input to success, not just an outcome. All organizations are service organizations in that they create value for customers through performances. This requires motivating and preparing employees to be effective performers. A culture of generosity inspires more effort and commitment; its opposite -- selfishness -- depletes the human energy to serve. Generous organizations serve better and compete better. Teamwork prevails in management also. Administrative and clinical leaders derive their power from the team they lead.
ISSN:8756-2308