Continuous improvement at Clorox

The internal audit department of the Clorox Co. is staffed on a rotating basis. The focus of internal audits at Clorox is operations. To help focus their efforts, the internal audit department first sent out a survey to their identified customers asking for feedback on what they really wanted from t...

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Bibliographic Details
Published inThe Internal auditor Vol. 52; no. 1; p. 38
Main Authors Cottrell, David M, Stocks, Kevin D, Swain, Monte R
Format Magazine Article
LanguageEnglish
Published Altamonte Springs Institute of Internal Auditors, Incorporated 01.02.1995
Subjects
Audit departments
Auditing
Case studies
Corporate culture
Food processing industry
Internal auditing
Internal auditing control
Internal auditors
Internal controls
Managers
Manufacturing
Operations management
Organizational change
Product lines
Total quality
US
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Summary:The internal audit department of the Clorox Co. is staffed on a rotating basis. The focus of internal audits at Clorox is operations. To help focus their efforts, the internal audit department first sent out a survey to their identified customers asking for feedback on what they really wanted from the internal audit department. To help both the audit staff and the operations staff, the internal audit department came up with documents they call "Internal Control Workbooks." Reorienting their internal audit department has benefited Clorox internal auditing by establishing a continuous improvement framework that helps to shape the culture of the department and provides structure for interactions between internal auditors and their clients. Perhaps the most important benefit to all parties concerned is that audit differences have essentially disappeared.
ISSN:0020-5745