Great expectations
Like the dentist's office, they're normally not too happy about having to pay a visit to the collision repair shop, and are really in no mood for any hassles or surprises throughout the course of the repair job. Customer expectations (in their own words) I expect you to show empathy over m...
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| Published in | Automotive Body Repair Network Vol. 55; no. 12; p. 66 |
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| Main Author | |
| Format | Trade Publication Article |
| Language | English |
| Published |
Nashville
Endeavor Business Media
01.12.2016
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| Online Access | Get full text |
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| Summary: | Like the dentist's office, they're normally not too happy about having to pay a visit to the collision repair shop, and are really in no mood for any hassles or surprises throughout the course of the repair job. Customer expectations (in their own words) I expect you to show empathy over my situation. Since I'm stepping into a stereotypically tough and intimidating environment when I enter your shop, all I'm looking for is a friendly smile, a clean and organized lobby, and a helpful person at the front desk who treats me as if I'm the most important person in the shop. |
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| ISSN: | 2166-0751 2166-2533 |