Many Happy Returns? Abuses Lead Stores to Tougher Policies

Retailers this Christmas season are toughening return policies to stay ahead of consumers who buy items such as cameras and party dresses, use them briefly and take them back for a full refund. Particularly vulnerable are electronics stores, which say customers ``borrow'' camcorders, radar...

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Bibliographic Details
Published inThe Salt Lake tribune
Main Author JOEL J. SMITH THE DETROIT NEWS
Format Newspaper Article
LanguageEnglish
Published Salt Lake City, Utah The Salt Lake Tribune 29.12.1997
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Summary:Retailers this Christmas season are toughening return policies to stay ahead of consumers who buy items such as cameras and party dresses, use them briefly and take them back for a full refund. Particularly vulnerable are electronics stores, which say customers ``borrow'' camcorders, radar detectors, portable computers and other items to use for a specific event, and then bring them back after the holidays. Best Buy has instituted a 15-percent restocking fee for customers who return camcorders, notebook computers, radar detectors or digital cameras. The fee does not apply to defective items. They've also cut the return period in half to 14 days.
ISSN:0746-3502