Getting the whole picture from the help desk
One reason people do not call the help desk is that, previously, calls took too long. Another reason is some people are intimidated by technical questions or someone explaining troubleshooting steps over the telephone. Prevention is the key to avoiding hidden costs, and preventing hidden costs is ac...
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| Published in | Telemarketing & call center solutions Vol. 15; no. 5; pp. 78 - 82 |
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| Main Author | |
| Format | Journal Article |
| Language | English |
| Published |
01.11.1996
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| Online Access | Get full text |
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| Summary: | One reason people do not call the help desk is that, previously, calls took too long. Another reason is some people are intimidated by technical questions or someone explaining troubleshooting steps over the telephone. Prevention is the key to avoiding hidden costs, and preventing hidden costs is achieved by building help desk services people will want to use whenever they have problems or questions. |
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| Bibliography: | ObjectType-Article-2 SourceType-Scholarly Journals-1 content type line 23 ObjectType-Feature-1 |
| ISSN: | 1521-0766 |