Mediation's Impact on Formal Discrimination Complaint Filing: Before and after the REDRESSTM Program at the U.S. Postal Service

This article examines a natural field experiment in mediation of employment disputes at the US Postal Service. Theory suggests that early mediation will lead to earlier, more durable settlements & transaction cost savings. Implementation of the mediation program resulted in a significant decreas...

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Bibliographic Details
Published inReview of public personnel administration Vol. 21; no. 4; pp. 308 - 331
Main Authors Bingham, Lisa B, Novac, Mikaela Cristina
Format Journal Article
LanguageEnglish
Published 01.01.2001
Subjects
Conflict Resolution
Employment Discrimination
Grievances
Labor Disputes
Mediation
Program Implementation
Public Services
United States of America
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Summary:This article examines a natural field experiment in mediation of employment disputes at the US Postal Service. Theory suggests that early mediation will lead to earlier, more durable settlements & transaction cost savings. Implementation of the mediation program resulted in a significant decrease in the number of formal discrimination complaints. A well-designed employment dispute mediation program can resolve disputes at an earlier state in the administrative process, & thereby reduce the number of formal complaints filed. 2 Tables, 3 Figures, 66 References. Adapted from the source document.
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ISSN:0734-371X