The call-centre: a child welfare liaison program with immigrant serving agencies

Alberta, Canada, welcomed nearly 16,000 landed immigrants in 2003, of whom more than half came to the Calgary area. Approximately 200,000 immigrants of various ethnic and cultural groups now live in the region. Many of these new arrivals have no natural support networks while struggling with languag...

Full description

Saved in:
Bibliographic Details
Published inChild welfare Vol. LXXXIV; no. 5; pp. 725 - 746
Main Authors Williams, Margaret, Bradshaw, Cathryn, Fournier, Beverly, Tachble, Admasu, Bray, Rob, Hodson, Fay
Format Journal Article
LanguageEnglish
Published 01.09.2005
Subjects
Alberta
Canada
Child welfare
Cultural integration
Immigrant adaptation
Migrants' children
Migration policy
Refugees
Social policy
Social support
Online AccessGet full text

Cover

More Information
Summary:Alberta, Canada, welcomed nearly 16,000 landed immigrants in 2003, of whom more than half came to the Calgary area. Approximately 200,000 immigrants of various ethnic and cultural groups now live in the region. Many of these new arrivals have no natural support networks while struggling with language, cultural, and economic barriers. Recognizing these difficulties, the Calgary and Area Child and Family Services Authority (CFSA) joined with several Immigrant Serving Agencies to develop guidelines and procedures to direct staff working with diverse cultures, including the Call-Centre pilot project, which provided CFSA staff with a one-stop telephone contact for information about an immigrant or refugee family, their culture, and available culturally-appropriate resources. The Call-Centre, which is currently being evaluated by researchers at the University of Calgary, will gradually expand to all CFSA sites in the region. This article describes the Call-Centre and the first phase of the evaluation. © (2007) Child Welfare League of America. Reprinted by permission
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
content type line 23
ObjectType-Feature-1
ISSN:0009-4021