Digital telecommunications ready to answer call for customer service

Central Answering Service Ltd. (CAS) (Prince Albert, Saskatchewan) recently implemented CALL Link technology with their Call Centre applications to enable call centers to automatically, compatibly, and transparently connect the telephone and the PC, allowing the display of customer information on a...

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Bibliographic Details
Published inComputing Canada p. 34
Main Author Matheson, Katherine
Format Magazine Article
LanguageEnglish
Published Willowdale CEDROM-SNi fbo Transcontinental 01.09.1993
Subjects
Communications networks
Customer services
Digital
Product introduction
Systems design
Canada
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Summary:Central Answering Service Ltd. (CAS) (Prince Albert, Saskatchewan) recently implemented CALL Link technology with their Call Centre applications to enable call centers to automatically, compatibly, and transparently connect the telephone and the PC, allowing the display of customer information on a call center agent's PC screen before the relevant call is answered. In redesigning its method for receiving calls, CAS moved away from its patch panel configuration into more reliable and efficient digital telecommunications services. This restructuring dramatically improved customer service by offering a personal touch as well as by ensuring that messages are relayed more quickly and accurately.
Bibliography:ObjectType-Article-1
content type line 24
SourceType-Magazines-1
ISSN:0319-0161