1126-P: Does the Use of a Case Manager Matter in Diabetes Care?

• Published in: Diabetes (New York, N.Y.) Vol. 73; p. 1
• Main Authors: Gatti, Sarah, Bennetti, Madeline, Jutras, Ashley A, Toschi, Elena
• Format: Journal Article
• Language: English
• Published: New York American Diabetes Association 01.06.2024
• Subjects: Diabetes; Diabetes mellitus; Quality control
• ISSN: 0012-1797; 1939-327X
• DOI: 10.2337/db24-1126-P

Introduction & Objective: Navigating the health-care system is challenging and can impact diabetes care. Case managers (CM) hold expertise in accessing and navigating social services. However, there is limited information on the use and impact of CM in diabetes care. Methods: A quality improvement project to assess impact of CM intervention was run over an 8-month period. Adult clinicians could refer any patient to CM for support. Retrospective analysis of demographic characteristics, reasons for referral, and number of visits the year prior (pre-CM) compared to during CM intervention were reviewed. Results: Data of 72 patients referred showed an increase number of visits during CM compared to pre-CM. When patients were stratified by age as young adult (YA, ≤35 years) or adult (>35 years), YA required greater ongoing support and mental health services compared to adults that required more one-time tasks (see table). Conclusion: Use of CM resulted in an increased number of clinical visits. Services provided by CM differed based on age. Further investigation on impact of CM use in adult clinic is warranted.