Key Drivers for Adopting Universal Health System: Patient Insights from Central India 1

Health is a critical input into the well-being of an individual and Universal Health System (UHS) is a buzzword in the healthcare industry. Various government across the world are trying to implement UHS in their respective countries. The Government of India launched a universal health system (UHS)...

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Bibliographic Details
Published inAnvesha Vol. 11; no. 4; pp. 16 - 22
Main Authors Pandey, Neeraj, Jha, Sumi, Rai, Vaibhav
Format Journal Article
LanguageEnglish
Published Mumbai IES Management College and Research Centre 01.10.2018
Subjects
Data collection
Discriminant analysis
Efficiency
Expenditures
Hospitals
Infrastructure
Literature reviews
Maximum likelihood method
Medical equipment
Medical research
Patient satisfaction
Physicians
Questionnaires
India
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Summary:Health is a critical input into the well-being of an individual and Universal Health System (UHS) is a buzzword in the healthcare industry. Various government across the world are trying to implement UHS in their respective countries. The Government of India launched a universal health system (UHS) program named Ayushman Bharat on September 23, 2018. The scheme is targeted at poor, deprived rural families and identified occupational category of urban workers' families and offering 0.5 million health expenditure coverage per family per year to the eligible patients under this scheme. The present study focuses on insights on key drivers that would make the patients adopt this service at UHS empaneled hospitals. The factor analysis (EFA and CFA) of patient responses from primary survey in Central India hospitals showed that the satisfaction with the hospital, administrative efficiency, service consistency, patient convenience, and program awareness were key drivers for adoption of UHS services. The prioritization of these factors and sub-factors by hospital administrator and regulators would help in getting maximum footfall of UHS patients in the hospitals.
ISSN:0974-5467