Impact of AI Readiness and E-Participation Implementation of a Government on the Wellbeing of its Citizens

Many governments have failed to achieve the expected benefits of most e-participation projects, even though numerous ICT implementations have been implemented. Many such participatory projects initiated, funded, and deployed by the governments of developing countries and some projects of developed c...

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Bibliographic Details
Published inE-service journal Vol. 15; no. 1; pp. 29 - 61
Main Authors Ahangama, Supunmali, Krishnan, Satish
Format Journal Article
LanguageEnglish
Published Bloomington Indiana University Press 01.10.2023
Subjects
Artificial intelligence
Citizen participation
Developed countries
Developing countries
Hypotheses
LDCs
Mediation
Mediators
Natural language
Public participation
Public sector
Quality of life
Regression analysis
Research design
Social networks
Standard of living
Structural equation modeling
Sustainable development
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Summary:Many governments have failed to achieve the expected benefits of most e-participation projects, even though numerous ICT implementations have been implemented. Many such participatory projects initiated, funded, and deployed by the governments of developing countries and some projects of developed countries have not been able to maintain the positive momentum among the public as planned due to the lack of innovation. E-participation projects can range from providing citizens with important information to engaging citizens in making processes ICT-based tools and platforms. It can include activities from social media posts to online surveys and e-voting. Artificial Intelligence (AI) based intelligent systems can be used to achieve productivity to reach the expected goals of e-participation projects. Drawing from Technology Mediation Theory, the public-value perspective, and the literature on the use of AT in e-participation projects, this study explores the mediating effect of AT readiness of a government on the relationship between e-participation implementations of a nation and the well-being of its citizens. The mediating effect is further explored using three dimensions of 10.2979/esj. human development: education, healthcare, and standard of living. This empirical study was performed using archived data from 72 countries. The results indicate that AI readiness positively influences the relationship between e-participation implementation and its citizens' well-being. Subsequently, the theoretical and practical contributions and the future direction of this study are detailed in this paper.
ISSN:1528-8226
1528-8234
DOI:10.2979/esj.00002