Outsourcing in E-Governance: A Fuzzy AHP Approach

Application of Information Technology (IT) has been seen over a decade in government services with an objective to make better citizen services leading to many e-governance implementations. But over a period of time, many applications have resulted in partial or total failure. Out of the several rea...

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Bibliographic Details
Published inThe ICFAI journal of management research Vol. 19; no. 4; pp. 72 - 81
Main Authors Mahalik, Debendra Kumar, Guru, Sivani
Format Journal Article
LanguageEnglish
Published Hyderabad IUP Publications 01.10.2020
Subjects
Decision making
Electronic government
Failure
Feasibility studies
Information systems
Information technology
Outsourcing
Software
Software development
Success
India
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Summary:Application of Information Technology (IT) has been seen over a decade in government services with an objective to make better citizen services leading to many e-governance implementations. But over a period of time, many applications have resulted in partial or total failure. Out of the several reasons for failure, outsourcing is one. Often these services are being outsourced without sufficiently analyzing the decision making of whether or not to outsource. In this context, may be selective outsourcing can be one solution to improve the systems' effectiveness. An attempt has been made through a case analysis, with the help of the Fuzzy AHP, to find out an optimum level of outsourcing. The analysis suggests a balance mix strategy between in-house and external agency with selective outsourcing, which in turn helps to reduce failure rates in e-governance projects.
ISSN:0972-5342