Not So Fast: The Utilization of Quick Response (QR) Codes by Public Libraries in Connecticut: A Survey Report

To what extent are Connecticut’s public libraries utilizing Quick Response (QR) codes to provide or improve service to their mobile-using patrons? If not, why not? This paper examines the results of a survey of Connecticut’s 192 public libraries, soliciting feedback on awareness of the QR code techn...

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Bibliographic Details
Main Author Prichard, Laurie West
Format Dissertation
LanguageEnglish
Published ProQuest Dissertations & Theses 01.01.2020
Subjects
Information science
Library science
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Summary:To what extent are Connecticut’s public libraries utilizing Quick Response (QR) codes to provide or improve service to their mobile-using patrons? If not, why not? This paper examines the results of a survey of Connecticut’s 192 public libraries, soliciting feedback on awareness of the QR code technology, the service(s) public libraries use QR codes for, and identification of any perceived barriers inhibiting their use. Results suggest that for most of the 82 libraries who responded to the survey, interest in service enhancement through use of QR codes is low, with only 16 libraries currently using QR codes and only four likely to begin doing so within twelve months of taking the survey. Significant contributing factors cited by respondents included lack of awareness and interest on the part of both patrons and staff, along with a belief that the requirement for a smart phone excludes too many patrons–indicating that barriers that existed when QR codes were first introduced over twenty years ago remain an issue.
ISBN:9798557057059