Are Older Workers 'Good Buys'? - A Case Study of Days Inns of America

Many experts are predicting relatively slow growth rates in the labor force and a significant aging of the workforce during the rest of the 20th century and into the early 21st century. A case study was conducted of Days Inns of America, the US' 3rd-largest hotel chain. Young and older workers...

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Bibliographic Details
Published inMIT Sloan management review Vol. 33; no. 3; p. 53
Main Authors McNaught, William, Barth, Michael C
Format Journal Article
LanguageEnglish
Published Cambridge Massachusetts Institute of Technology, Cambridge, MA 01.04.1992
Subjects
20th century
Age
Aging
Baby boomers
Careers
Case studies
Comparative analysis
Franchises
Hotels & motels
Job performance
Labor force
Older workers
Productivity
Statistical analysis
Studies
Wage rates
Wages & salaries
Workforce
Younger workers
United States > US
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Summary:Many experts are predicting relatively slow growth rates in the labor force and a significant aging of the workforce during the rest of the 20th century and into the early 21st century. A case study was conducted of Days Inns of America, the US' 3rd-largest hotel chain. Young and older workers at Days Inns' reservation center were compared along the following dimensions: training, retention experience, costs, and productivity. It was concluded that Days Inns' experiment in hiring older workers was a success. It was found that older workers on average: 1. remain on the job longer than younger workers, 2. receive higher wages, but only because they stay on the job longer, and 3. spend more time talking to callers, but are more successful in booking reservations.
ISSN:1532-9194