Business self-assessment A strategic tool for building process robustness and achieving integrated management

In recent years, the Japanese Deming Prize, the American Malcolm Baldrige National Quality Award (MBNQA), and the European Quality Award (EQA) have provided frameworks by which organizations can be measured and compared. Both models not only provide a means of measuring overall organizational perfor...

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Bibliographic Details
Published inBusiness process management journal Vol. 1; no. 3; p. 66
Main Author Gadd, Ken W
Format Journal Article
LanguageEnglish
Published Bradford Emerald Group Publishing Limited 01.01.1995
Subjects
Accounting systems
Awards & honors
Benchmarks
Best practice
Quality
Quality management
Self evaluation
Studies
Total quality
United Kingdom > UK
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Summary:In recent years, the Japanese Deming Prize, the American Malcolm Baldrige National Quality Award (MBNQA), and the European Quality Award (EQA) have provided frameworks by which organizations can be measured and compared. Both models not only provide a means of measuring overall organizational performance, but also provide common frameworks for benchmarking. The awards themselves allow the identification of best practice role models. This article describes the frameworks of the MBNQA and the EQA, and how organizations can use self-assessment against the EQA model, in particular, as a strategic tool to build process robustness and achieve integrated management.
ISSN:1463-7154
1758-4116