Case studies on EDI implementation

The development of electronic data interchange (EDI) in 3 major supermarket chains in the UK is examined. Aside from the logistical difficulty of establishing communication, the 2 main obstacles in EDI implementation are cultural conflicts and fear of security breaches. A better way to prepare peopl...

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Bibliographic Details
Published inJournal of enterprise information management Vol. 7; no. 1; p. 24
Main Authors Ghobadian, A, Liu, J, Stainer, A I
Format Journal Article
LanguageEnglish
Published Bradford Emerald Group Publishing Limited 01.01.1994
Subjects
Advantages
Case studies
Efficiency
Electronic data interchange
Implementations
Magnetic tape
Retail stores
Studies
Supermarkets
Suppliers
Supply chains
United Kingdom > UK
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Summary:The development of electronic data interchange (EDI) in 3 major supermarket chains in the UK is examined. Aside from the logistical difficulty of establishing communication, the 2 main obstacles in EDI implementation are cultural conflicts and fear of security breaches. A better way to prepare people for the cultural upheaval is to label the linking effort as a business reengineering project. The primary reason offered by the 3 supermarkets for adopting EDI was for the need to be more efficient in the conduct of their business. Some other reasons are: 1. reduction in order cycle time, 2. reduction in stock holding requirements, 3. reduction in telephone and stationery cost, and 4. accurate and efficient order transmission. Perceived benefits by supermarkets in having suppliers utilizing EDI have been plentiful. Some of the most frequently cited benefits are: 1. accurate data, 2. reduction in queries, 3. improved invoice processing, and 4. removal of re-key problems. Smaller retailers have access to these technologies but the take-up rate has been low. In such a case, supermarkets cannot be blamed for their demise as the entry cost to use these systems are substantially lower today than before.
ISSN:1741-0398
1758-7409