Benchmarking a public service business management system

This paper reports on a benchmarking study looking into the contribution business management systems make to the achievement of organizational objectives. It is of particular interest from two standpoints. First, it provides valuable learning from a benchmarking study of the system as opposed to a c...

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Bibliographic Details
Published inTotal quality management & business excellence Vol. 11; no. 4-6; p. S417
Main Authors Morling, Peter, Tanner, Steve
Format Journal Article
LanguageEnglish
Published Abingdon Taylor & Francis Ltd 01.07.2000
Subjects
Benchmarks
Best practice
Design
Goal setting
Government agencies
Objectives
Questionnaires
Strategic planning
Studies
Success
Total quality
United Kingdom > UK
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Summary:This paper reports on a benchmarking study looking into the contribution business management systems make to the achievement of organizational objectives. It is of particular interest from two standpoints. First, it provides valuable learning from a benchmarking study of the system as opposed to a clearly identified process. Second, the study examined the contribution business management systems make to the achievement of an organization's objectives. The study was conducted by the Defense Evaluation and Research Agency. The results indicate that, in best practice companies, a company-wide management system is an integral part of the business, helping it achieve its goals.
ISSN:1478-3363
1478-3371