Understanding shipper-carrier and shipper-warehouser relationships: Partnerships revisited

An analysis was undertaken to examine 3 research questions concerning partnerships in shippers' relations with carriers and warehousers. The questions concern whether: 1. the degree of partnership behavior can be measured with a multi-item scale, 2. factors that relate to partnership developmen...

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Bibliographic Details
Published inJournal of business logistics Vol. 15; no. 2; p. 121
Main Authors Gardner, John T, Cooper, Martha C, Noordewier, Thomas G
Format Journal Article
LanguageEnglish
Published Hoboken Blackwell Publishing Ltd 01.07.1994
Subjects
Alliances
Behavior
Case studies
Cost analysis
Customer services
Factors
Logistics
Partnering
Qualitative research
Studies
Vertical integration
Warehousing
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Summary:An analysis was undertaken to examine 3 research questions concerning partnerships in shippers' relations with carriers and warehousers. The questions concern whether: 1. the degree of partnership behavior can be measured with a multi-item scale, 2. factors that relate to partnership development can be identified, and 3. logistics service firms want more or less partnership in relationships with core customers. A scale was developed and tested to indicate 5 elements of building closer relationships: 1. planning, 2. sharing of benefits and burdens, 3. extendedness, 4. systematic operational information exchange, and 5. mutual operating controls. These dimensions were verified through case studies. As to the 2nd question, the analysis shows that specific assets are a key consistently related to partnership development. The results also indicate that carriers and warehousers prefer more partnership is their relationships with their core customers.
ISSN:0735-3766
2158-1592