ASSESSING THE INTER-CITY ROAD TRANSPORT QUALITY OF SERVICE FROM THE TRAVELERS' VIEWPOINT: A CASE STUDY OF KADUNA METROPOLIS

The study assesses inter-city road transport performance and quality of service offered by the Kaduna State Transport Authority (KSTA) from the commuter viewpoint. A combination of secondary and primary data was sourced from the KSTA office, including a self-administered questionnaire through random...

Full description

Saved in:
Bibliographic Details
Published inThe International Journal of Transport & Logistics Vol. 17; no. 43; pp. 19 - 29
Main Authors Nwaogbe, Obioma R, Pius, Abraham, Dashe, Fate N
Format Journal Article
LanguageEnglish
Published Kosice University of Belgrade, Faculty of Mining and Geology 01.01.2017
Subjects
Artificial intelligence
Aviation
Cities
Correlation analysis
Data analysis
Data buses
Data processing
Developing countries
Economic development
Electronic commerce
Fleet management
GDP
Gross Domestic Product
Interurban travel
Land use
LDCs
Passenger satisfaction
Passengers
Public transportation
Quality of service architectures
Road transportation
Sampling methods
Social sciences
Transport buildings, stations and terminals
Travel
User experience
Nigeria
Online AccessGet full text

Cover

More Information
Summary:The study assesses inter-city road transport performance and quality of service offered by the Kaduna State Transport Authority (KSTA) from the commuter viewpoint. A combination of secondary and primary data was sourced from the KSTA office, including a self-administered questionnaire through random and cluster sampling methods used across the terminals. A total of fifty-seven (57) commuters were sampled at bus terminals in the city, over two weeks period. For data analysis, Statistical Package for Social Science (SPSS), Time- Series Analysis, Spearman and Partial Correlation based on the 2-tailed were used in testing specified hypothesis and measuring commuter perception. The result shows that there is a significance relationship between the quality of services rendered and commuters' satisfaction at (p = 0.729 ··), with the passenger satisfaction level at (72.9%). Hence, a uniform ticketing and booking system for fares should be introduced, preferably ticketing machines across major and sub terminals, for standardisation and fair pricing policy. The introduction of e-commerce across the network, will reduce the possibility of passenger exploitation by the unscrupulous employees. Therefore, using Artificial Intelligence System (AIS) such as the E-fleet management system for effective monitoring and tracking of staffs' activities will improve on board and terminal quality of vservice, for a better user experience, which guarantee repeat patronage and loyalty.
ISSN:1451-107X
2406-1069