The effect of information technolgies on TQM: An initial analysis

Information technology (IT) and total quality management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly in the way in which TQM is influenced by IT...

Full description

Saved in:
Bibliographic Details
Published inInternational journal of production economics Vol. 89; no. 1; p. 77
Main Authors Martinez-Lorente, Angel R, Sanchez-Rodriguez, Cristobal, Dewhurst, Frank W
Format Journal Article
LanguageEnglish
Published Amsterdam Elsevier Sequoia S.A 08.05.2004
Subjects
Information technology
Studies
Total quality
Spain
Online AccessGet full text

Cover

More Information
Summary:Information technology (IT) and total quality management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly in the way in which TQM is influenced by IT. This paper presents an investigation of such relationships through a survey of the largest industrial companies based in Spain. The data indicate that the most intensive users of IT perceive a bigger impact on their TQM dimensions. [PUBLICATION ABSTRACT]
ISSN:0925-5273
1873-7579