CONSTRUÇÃO DE CONHECIMENTO SOBRE O TEMA AVALIAÇÃO DE DESEMPENHO DA COMUNICAÇÃO EM ÓRGÃOS PÚBLICOS: UMA ANÁLISE DA LITERATURA INTERNACIONAL

• Published in: Revista ibero-americana de estratégia Vol. 16; no. 3; p. 111
• Main Authors: Ensslin, Leonardo, Luiz Antonio Giardino Graziano, Dutra, Ademar, Dezem, Vinicius
• Format: Journal Article
• Language: Portuguese
• Published: São Paulo Universidade Nove de Julho (UNINOVE), PPGA 01.07.2017
• Subjects: Bibliometrics; Performance management; Public sector
• ISSN: 2176-0756
• DOI: 10.5585/ijsm.v16i3.2519

The goal of this study is to analyze the characteristics of the international scientific researches that approach the fragment of the literature on the subject of Evaluation of Performance Communication in public agencies. The methodology is exploratory, descriptive and quali-quantitative approach and uses as instrument the Knowledge Development Process–Constructivist (ProKnow-C) to define the Bibliographic Portfolio and Bibliometric Analysis. The results highlight: (i) The selection of a Bibliographic Portfolio composed of 29 articles; (ii) The most prominent journals are “Public Performance & Management Review” and “Public Administration Review”; (iii) Among the papers, 63% use performance measurement systems and 37% performance management systems; and, (iv) The majority (55%) is in an evolutionary stage of "transition from operations to the strategic orientations". The adoption of realistic evaluation models is noticeable, obtained in a generic form, without taking into consideration the particularities of the contexts and the actors involved in the decision process.