Study on evaluation of dimensions of the Family Health Strategy in the user's perspective

• Published in: Physis (Rio de Janeiro, Brazil) Vol. 24; no. 1; p. 127
• Main Authors: Verena Duarte Moraes, Aguilera Campos, Carlos Eduardo, Brandão, Ana Laura
• Format: Journal Article
• Language: Portuguese
• Published: Rio de Janeiro Universidade do Estado do Rio de Janeiro, Instituto de Medicina Social 01.01.2014
• Subjects: Patient satisfaction; Primary care; Quality of care
• ISSN: 0103-7331; 1809-4481
• DOI: 10.1590/S0103-73312014000100008

The satisfaction of users is one of the basic components of the quality of any health service. The incorporation of this aspect in evaluative studies of units and primary health care teams has been increasing lately. In Brazil, this process is still embrionary, few are available and have appropriate and valid instruments. This paper aimed to investigate the dimensions which are most valued by the users. Two focal groups in two primary health care units with distinct contexts were conducted in order to expand the possibilities to the responses. The researcher held the analysis of the content and the categorization of speeches into dimensions and sub-dimensions of satisfaction. A total of 17 dimensions was achieved, which the most cited were: 1) access/availability to health service; 2) organization of the work processes; 3) relationship with health professionals; 4) care longitudinality and establishment of bond between professionals and users; and 5) care coordination. The knowledge of the dimensions of satisfaction which are most valued by users is vital to the construction of instruments that will be more suitable to context of the Family Health Strategy in our country.