일반품질연구 : 말콤 볼드리지 모형을 이용한 2차 의료기관의 전사적 품질관리와 성과 간의 인과관계 연구

Purpose: The purpose of this study is to lay groundwork for future research on the outcomes of national quality awards for secondary-care healthcare organizations. Methods: For this study, a secondary-care hospital was selected through a convenience sampling method and all of its organizational memb...

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Published in품질경영학회지 Vol. 43; no. 1; pp. 11 - 29
Main Authors 권준덕, June Duk Kwon, 윤치호, Chi Ho Yoon, 오현종, Hyun Jong Oh, 박범규, Beom Gyu Park, 김양균, Yang Kyun Kim
Format Journal Article
LanguageKorean
Published 한국품질경영학회 31.03.2015
Subjects
Causality Analysis
Healthcare Criteria
Malcolm Baldrige National Quality Award Model
Secondary-Care hospital
Structural Equation Model
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Summary:Purpose: The purpose of this study is to lay groundwork for future research on the outcomes of national quality awards for secondary-care healthcare organizations. Methods: For this study, a secondary-care hospital was selected through a convenience sampling method and all of its organizational members participated in complete enumeration survey using 109 survey questions derived from the MBNQA criteria for healthcare through structural equation modeling (SEM) Results: As a result, Leadership was shown to drive Foundation and Direction, which affect System that creates Results with 12 hypotheses supported out of 18 hypotheses established. Conclusion: The findings of this study will provide valuable implications to the top management of secondary- care hospitals for self-examining quality management and promoting sustainable competitiveness.
Bibliography:The Korean Society for Quality Management
ISSN:1229-1889