Changing to a clientfocused quality service through more effectiveteamwork

• Published in: Health manpower management Vol. 21; no. 4; pp. 23 - 27
• Main Authors: Stead, Ann, Leonard, M.C.
• Format: Journal Article
• Language: English
• Published: MCB UP Ltd 01.08.1995
• Subjects: Disabled people; Effectiveness; Teams
• ISSN: 0955-2065
• DOI: 10.1108/09552069510092746

The Mary Marlborough Disability Service, a specialist NHS unit providing nonacute support which enables people with physical disabilities to lead independent lives, established an interdisciplinary team which addresses any problem of relevance to an individual which might affect their daily existence, social life, work, education or leisure pursuits. Identifies three areas of change the style of service its effectiveness its efficiency. Finds, although the unit perceived itself to be working as a team, there were major operational difficulties which led to lack of cohesion and communication. As the unit was resistant to change, a clinical coordinator experienced in the field of disability was seconded to the unit to guide the necessary changes, and a number of lessons were learned.