Does organizational culture affect outpatient DNA rates

Government interest in health service did not attend DNA rates was seen to occur by accident, following which efforts to reduce DNAs have tended to concentrate on operational rather than strategic issues. Considers the effect hospital culture has had on DNA rates from an organizational and patient p...

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Bibliographic Details
Published inHealth manpower management Vol. 23; no. 6; pp. 233 - 236
Format Journal Article
LanguageEnglish
Published MCB UP Ltd 01.12.1997
Subjects
Attendance
Corporate culture
Customer orientation
National Health Service
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Summary:Government interest in health service did not attend DNA rates was seen to occur by accident, following which efforts to reduce DNAs have tended to concentrate on operational rather than strategic issues. Considers the effect hospital culture has had on DNA rates from an organizational and patient perspective. Identifies some of the key cultural issues that impacted on DNA rates by utilizing observation and telephone survey research methods. Concludes that , in the main, the lack of customeroriented organizational culture was seen to affect DNA rates adversely within one NHS provider trust.
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ISSN:0955-2065
DOI:10.1108/09552069710187181