Recap the Mediating Function of ICT in Service Process: A Framework of Life Cycle Analysis

Service process is a crucial concept deserving careful and ever-upgrading observations. Information diffusion hence the mediating function of ICT inside service process also requires being revisited with a fresh methodology. Cooperatively adopting the psychologically inclined D/S and C/T model, the...

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Bibliographic Details
Published in2009 International Conference on Management and Service Science pp. 1 - 5
Main Authors Yu Zhou, Xian Chen
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.09.2009
Subjects
Business
Communications technology
Engines
Environmental economics
Industrial economics
Manufacturing processes
Power generation economics
Production
Psychology
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Summary:Service process is a crucial concept deserving careful and ever-upgrading observations. Information diffusion hence the mediating function of ICT inside service process also requires being revisited with a fresh methodology. Cooperatively adopting the psychologically inclined D/S and C/T model, the paper develops a framework of analyzing ICT's mediating role in the whole service life cycle extending service encounter into service preservation.
ISBN:1424446384
9781424446384
DOI:10.1109/ICMSS.2009.5301251