MODEL DEVELOPMENT TO SUPPORT THE PROCESS OF DEVELOPING A DECISION SUPPORT SYSTEM/CONSTRUCAO DE MODELO PARA APOIAR O PROCESSO DE DESENVOLVIMENTO DE UM SISTEMA DE APOIO A DECISAO

The aim of this exploratory research is to construct a model to support a process of software development in order to evaluate a management system. The Multicriteria Methodology of Decision Aiding Constructivist (MCDA-C) was used, which supports the identification, organization and ordinal and cardi...

Full description

Saved in:
Bibliographic Details
Published inJournal of Information Systems & Technology Management Vol. 17
Main Authors Chaves, Leonardo Correa, Ensslin, Leonardo, Ensslin, Sandra Rolim, Bortoluzzi, Sandro Cesar
Format Journal Article
LanguageSpanish
Published TECSI - FEA - USP 01.01.2020
Online AccessGet full text

Cover

More Information
Summary:The aim of this exploratory research is to construct a model to support a process of software development in order to evaluate a management system. The Multicriteria Methodology of Decision Aiding Constructivist (MCDA-C) was used, which supports the identification, organization and ordinal and cardinal measurement of the aspects taken into account by the decision maker for the context management. We argue that it is possible to construct a model with the specification of the customer requirements to evaluate the degree of service that the proposed software named Monitoring and Improving Context (MIC) achieves in relation to the demands of the customer, and thus be used as an instrument for the definition of the final system. Keywords: Decision support systems; performance evaluation; MCDA-C. Nessa pesquisa exploratoria objetiva-se construir um modelo que subsidie o processo de desenvolvimento de software para avaliar um sistema de gestao. Utilizou-se a Metodologia Multicriterio de Apoio a Decisao--Construtivista (MCDA-C), a qual identifica, organiza e mensura, ordinal e cardinalmente, os aspectos tidos em conta pelo decisor para a gestao do contexto. Confirma-se a possibilidade de construcao de um modelo que explicite os requisitos do cliente, visando avaliar o grau de atendimento que o software proposto, denominado Monitoring and Improving Context (MIC), alcanca, e assim ser utilizado como instrumento de negociacao para a definicao do sistema necessario. Palavras-Chave: Sistemas de apoio a decisao; avaliacao de desempenho; MCDA-C.
ISSN:1809-2640
DOI:10.4301/S1807-1775202017006