The Need for Consumer Relations in Technical Education

Technical education curricula should include the topical area of customer relations. Students need to learn how to listen to customers, handle complaints, monitor quality, and understand customer satisfaction. (SK)

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Bibliographic Details
Published inJournal of studies in technical careers Vol. 15; no. 3; p. 175
Main Authors Isberner, Fred R, Armstrong, Connie
Format Journal Article
LanguageEnglish
Published 1995
Subjects
Communication Skills
Customer Services
Interpersonal Competence
Postsecondary Education
Public Relations
Technical Education
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Summary:Technical education curricula should include the topical area of customer relations. Students need to learn how to listen to customers, handle complaints, monitor quality, and understand customer satisfaction. (SK)
ISSN:0163-3252