ONLINE SELF-SERVICE DIALOGUE METHOD AND APPARATUS, COMPUTER DEVICE, AND COMPUTER READABLE MEDIUM

The present application relates to the technical field of intelligent decision making. The present application provides an online self-service dialogue method and apparatus, a computer device, and a computer readable storage medium. The method comprises: in response to an online operation of a user,...

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Bibliographic Details
Main Author ZHAO, Lingyan
Format Patent
LanguageChinese
English
French
Published 12.05.2022
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:The present application relates to the technical field of intelligent decision making. The present application provides an online self-service dialogue method and apparatus, a computer device, and a computer readable storage medium. The method comprises: in response to an online operation of a user, obtaining module information contained in a page module corresponding to the online operation; according to the module information, identifying a dialogue scene corresponding to the online operation; and on the basis of the dialogue scene, obtaining a preset verbal skill corresponding to the dialogue scene, and pushing a dialogue according to the preset verbal skill. La présente demande se rapporte au domaine technique de la prise de décision intelligente. La présente demande fournit un procédé et un appareil de dialogue libre-service en ligne, un dispositif informatique, et un support de stockage lisible par ordinateur. Le procédé consiste à : en réponse à une opération en ligne d'un utilisateur, obtenir des info
Bibliography:Application Number: WO2021CN91277