METHOD, SYSTEM, AND COMPUTER PROGRAM FOR PROVIDING EXPERT CONSULTATION SERVICE

• Main Authors: KANG, Chun Sik, KIM, Doyoun
• Format: Patent
• Language: English; French; Korean
• Published: 03.06.2021
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A method, system, and computer program for providing an expert consultation service are disclosed. An expert consultation provision method comprises the steps of: searching for a consultation product corresponding to a user request; processing payment for the consultation product selected from the result of the search; and providing an one-to-one conversation by activating a chat room between a user and an expert who has registered the consultation product for which the payment has been completed, wherein guide information associated with the consultation product is configured and provided as a chatbot message. L'invention concerne un procédé, un système et un programme informatique pour fournir un service de consultation d'expert. Un procédé de fourniture de consultation d'expert comprend les étapes consistant à : rechercher un produit de consultation correspondant à une demande d'utilisateur ; traiter un paiement du produit de consultation sélectionné à partir du résultat de la recherche ; et fournir une conversation à deux parties par activation d'un salon de discussion entre un utilisateur et un expert qui a enregistré le produit de consultation pour lequel le paiement a été réglé, des informations de guidage associées au produit de consultation étant configurées et fournies sous la forme d'un message d'agent conversationnel. 전문가 상담 서비스를 제공하는 방법, 시스템, 및 컴퓨터 프로그램이 개시된다. 전문가 상담 제공 방법은, 사용자 요청에 대응되는 상담 상품을 검색하는 단계; 검색 결과에서 선택된 상담 상품에 대한 결제 처리를 수행하는 단계; 및 결제가 완료된 상담 상품을 등록한 전문가와 사용자 간의 대화방을 활성화하여 일대일 대화를 제공하는 단계를 포함하고, 상담 상품과 관련된 안내 정보를 챗봇 메시지로 구성하여 제공한다.