SYSTEMS AND METHODS FOR CONFIGURABLE MESSAGING RESPONSE-ACTION ENGINE

• Main Authors: JONNALAGADDA, Siddhartha Reddy, TERRY, Alex, KOEPF, Werner, GINSTROM, Ryan, GAINOR, Macgregor S, SILVERBEARS, Joseph M, HARRIGER, James, WEBB-PURKIS, Will
• Format: Patent
• Language: English; French
• Published: 02.05.2019
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

Systems and methods for a configurable response-action engine are provided. Actions are generated for a conversation when an insight is received from a natural language processing system. Industry, segment, client specific instructions, third party data, a state for the lead and lead historical patt...