AUTOMATIC DISPUTE RESOLUTION

• Main Authors: NIELSEN, JASON, APTEKAR, DENISE, LEVAN, TED, WO, STEVEN, CHEN, MAY, LEVCHIN, MAX, HAN, GINA, KLEIN, ERIK, GONZALES, JULIE, MCGRAW, CHRIS, LEVY, DAN, HAFFEY, KYLE, CERVELLI, GREG, LIN, HUEY, WILSON, KRISTEN, FREELAND, CARL
• Format: Patent
• Language: English; French
• Published: 10.03.2005
• Edition: 7
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A method and system for resolving disputes between parties involved in a network-based transaction is described. One aspect of the present invention seeks to automatically facilitate the restitution of value to parties of the transaction, for example, facilitated by a network-based commerce platform or involving a network-based payment service, where a dispute has arisen with respect to the transaction. L'invention a trait à un procédé et à un système permettant de régler des litiges entre des parties participant à une transaction réseau. Dans un aspect, le but de l'invention est de faciliter automatiquement la restitution de valeurs aux parties à la transaction, par exemple, par l'intermédiaire d'une plate-forme de commerce par réseau ou d'un service de paiement par réseau, en cas de litige relatif à la transaction.